Dear friends,We sincerely serve you and keep improving, in order to let you have a better shopping experience.
If for any reason you're not happy with your purchase, please tell us immediately. We offer a full money-back guarantee .
The refund terms are as follows:
1.It's ok if you changed your mind after you place an order . These things happen, you only need to pay the return freight. (If the product has not been shipped yet, we will give you a refund immediately. If the product has been sent, please send it back to us after receiving the goods. We will give you a refund after receiving the return goods . )
2.If the product is faulty, we will refund your money or send you a new item – your choice. And if there is any quality problem, we will bear the return freight .
3.If the return is caused by the buyer's reason, the buyer will bear the return freight .
4.If we sent the wrong item, we'll swap it over no questions asked.
5.You have 14 days from the date of delivery to issue the return request. After 14 days from the date of delivery, you will not be eligible to exchange or refund your item.
To start the process, please send us an email (email@example.com) with the following information:
The issue (faulty product, wrong size)
What you'd like (exchange or refund)
5. This is our return address:
3564 West Side Avenue, Lyndhurst, NJ US
Now for the nitty gritty – you have 14 days from the date of delivery to issue the return request. After 14 days from the date of delivery, you will not be eligible to exchange or refund your item.
If the clothes have been removed from the tag, washed or stained, they will not be returned. Meanwhile, we will only refund the money within 7 days after receiving your return, and you have to bear the postage.
If you have any questions, please don't hesitate to email us at firstname.lastname@example.org.